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Pinnatech Suites and Apartments Pinnatech Suites and Apartments

Terms & Conditions

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BOOKINGS TERMS & CONDITIONS

  • Rates are subject to change without prior notice.
  • Only payment validates bookings.
  • The Hotel reserves the right to collect full payment upon check-in should guest arrive without prepayment.
  • Check-in time is 2.00 pm and check-out time is 12.00 noon.
  • Early check-in and late check-outs are strictly subject to availability
  • Cancellation less than 2 days attracts 1 night’s charge. No Show & High season cancellation; 100% will be charged.

GENERAL POLICIES

In order to make your stay as pleasant as possible, the hotel’s Management requests your co-operation in observing the following as an agreement between you and Pinnatech Suites.

  1. CHECK-IN / ARRIVAL

Check-in time is at 2.00 pm; please present your National Identity card or International Passport upon Check-in.

  1. CHECK OUT / DEPARTURE

Check out time is at 12.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability of the room.

  1. EARLY CHECK-IN & LATE CHECK-OUT

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.

After 12 noon, 50% of the room charge will be applied between the 2nd hour to 6th hour but not exceed 6.00PM. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

  1. CANCELLATION POLICY, NO-SHOW

Bookings are only confirmed upon full payment prior to arrival. For bookings that have been confirmed and subsequently cancelled less than 48 hours (2 days) from check–in, we will charge a cancellation fee of 1 night’s stay for each room booked.

  1. NO SHOW CHARGES

In the event of a “No Show”, we will charge for the entire length of stay. We will keep your room available for the duration of your booking should you fail to check in on the scheduled arrival date. The room will be treated as paid for and occupied.

  1. REFUND POLICY

Pinnatech Suites has a NO REFUND policy. If a refund is provided – due to a double-booked date, or guest names not being forthcoming for example, refunds will be provided subject to a N5,000 admin and handling fee. Refunds will be provided within three working days.

  1. LOST & FOUND 

Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

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  1. GUEST’S VALUABLES / ARTICLES

The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or keep in hotel’s safe box, which located either in Manager’s Office or in Account Dept. Office. Guests will be issued with a receipt for any valuables/articles kept with the hotel.

  1. GUEST’S BELONGINGS IN ROOMS

Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft or carelessness.

  1. DAMAGE TO HOTEL PROPERTY

A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

  1. FIRE SAFETY POLICY 

The Hotel is fully equipped with smoke detectors, fire extinguishers, fire hose reels, and floors evacuation plans in all floors.

  1. CCTV

CCTV systems operate in the resort’s communal areas. Video surveillance is carried out for the guests’ and staff’s personal security and to ensure the high standard of service.

  1. PET POLICY 

No pets are allowed in the hotel premises.

  1. SMOKING POLICY

Smoking is prohibited in all the enclosed areas within the hotel without exception. This includes guest rooms, conference room, hallways, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed at the Lounge.

There will be a N100,000 fee for thorough cleaning services charged to guest who chooses to smoke in Non-Smoking areas to restore it back to its original condition. The use of marijuana and other illegal drugs is strictly prohibited.

 

 

  1. DISTURBANCE 

The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

  1. HOUSEKEEPING SERVICE

We provide housekeeping service everyday between the hours of 8.00am to 5:00pm.

  1. MANAGEMENT’S RIGHTS ON GUEST’S LUGGAGE AND BELONGINGS

In the case of default in payment of dues by a guest, the hotel shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the hotel’s rights to adopt such further recovery proceedings as may be required.

The Hotels also has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so.

  1. PHOTOGRAPHS & VIDEOS

Using photographs and video’s taken in hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.

IMPORTANT

Please be informed that PINNATECH SUITES LTD will not take any responsibility for and products/services being offered or provided by external providers outside of the resort. The hotel does not take any liability for accidents or other exceptional incidents in connection with the above-mentioned services respectively.

This is a non-exhaustive list of general policies upheld by PINNATECH SUITES LTD. Should you require any clarification on terms not stated here, please contact us directly. The Hotel reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary.